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FAQ (Frequently Asked Questions)

About Lesson
Q1. Can I try out a lesson before admission into a school?
Q2. How long is the membership effective for?
Q3. Can I take the class even if I am late to the lesson?
Q4. What should I do if I'm dissatisfied about my teacher?
Q5. Can you change my teacher?
Q6. When I can't hear the sound of the teacher during the class, what should I do?
Q7. I can not attend a class because something is wrong with my PC or intenet line. What shall I do?
Q8. Can you extend the time of a class?
Q9. Can you shorten the time of a class?
Q10. My teacher disappeared from Skype during the class. What shall I do?
Q11. There is no call from my teacher though the lesson has begun.
Q12. I was logged out suddenly and was not able to log back into skype during a class.
   What shall I do?

Q13. I received a report from my teacher that the teacher can not attend the class because of problems,
   just before the class or after the class had already begun.

Q14. A cooling-off system
Q15. About cancellation midway
Q16. About the withdrawal agreement
Q17. Can I use a softphone like Skype, instead of Skype?
Q18. I want to customize my class. Can I?

About Skype
Q1. The following is a collection of links for troubleshooting with Skype
Q2. Sound Troubleshooting : General 1
Q3. Sound Troubleshooting : General 2 - Memory Problems
Q4. Sound Troubleshooting : General 3 - How to uninstall and install Skype
Q5. Sound Troubleshooting 1 : I can not hear the sound at all.
Q6. Sound Troubleshooting 2 : Volume is low.
Q7. Sound Troubleshooting 3 : The sound is unclear.
Q8. Sound Troubleshooting 4 : Echo or Howling in the Sound.
Q9. Sound Troubleshooting 5 : There is time difference on the sound.
Q10. I want to check my Skype sound. What shall I do?
Q11. Does a firewall or other security software influence a Skype call?

About Website
Q1. When a site is not displayed properly
Q2. The reliability of information offered
Q3. License information
Q4. Link policy

About Privacy Policy
Q1. About the collection of personal information
Q2. About the use of the personal information that we collected
Q3. About cookies
Q4. About access log files
Q5. About information sharing

 

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